De la taille from Rome, JO stayed on July 30, 2004

"That the hotel is under restructuration is fine to me. I choosed the hotel because I new it and I was expecting the same facilities. But none of the expected amenities were available and I was not informed of that when booking (via internet). I found some people at the desk first class but other just rude..."

Recommends the hotel to others? No

Theresa from Carlisle, GB stayed on July 28, 2004

"DURING OUR STAY THE HOTEL WAS BEING RENOVATED BUT THIS DID NOT DISRUPT OUR STAY. HOTEL ROOM WAS CLEAN, BRIGHT AND LARGE AND WELL WORTH THE MONEY. CLOSE TO LOTS OF EATING PLACES AND NO MORE THAN 15 MINS WALK TO TIMES SQUARE, SHOPS ETC. GO TO THE BROADWAY DINER FOR BREAKFAST. THIS DINER IS AT THE END OF THE BLOCK AND HAS GOOD VALUE BREAKFAST MENU, EFFICIENT SERVICE AND FRIENDLY STAFF. WE PLAN TO GO TO NEW YORK AGAIN AND WOULD DEFINITELY STAY AT THE METROPOLITAN. 10/10 FOR VALUE AND LOCATION. ONLY BUGBEAR WAS MANHATTAN EXPRESS BUS FROM LA GUARDIA ($12)DOES NOT TAKE YOU STRAIGHT TO HOTEL. IT DROPS YOU OFF AT PENN STATION (?) AND YOU HAVE TO WAIT FOR ANOTHER SMALLER BUS TO TAKE YOU TO HOTEL. A SMALL INCONVENIENCE WHICH DID NOT SPOIL TIME IN NEW YORK BUT ADDS TIME FROM AIRPORT TO HOTEL. RECOMMEND TAXI AS THIS IS SAME PRICE AS BUS ($24 FOR TWO PEOPLE, CHEAPER IF MORE THAN TWO) AND YOU GET TO HOTEL QUICKER."

Recommends the hotel to others? Yes

Sheila from Oshawa, ON CA stayed on May 24, 2004

"There was excessive noise from the adjoining room at times. The hotel was being refurbished while we were there and there was no room service. We did not find this out until we arrived."

Recommends the hotel to others? Yes

Wendy from Merseyside, GB stayed on March 22, 2004

"I understand that the hotel has started to be refurbished (it certainly needs it as the room I stayed in looked tired and shabby) and that some of the amenities e.g. bar and grill were closed during the refurbishment period. I also believed that the USA was renowned for it's approach to customer service - not at this hotel, I found the lobby staff to be quite dismissive. However, the lady on the travel desk was extremely helpful. I wouldn't rush to make another reservation at this hotel, however it was at the lower end of the price range so I suppose the saying "you only get what you pay for" applies."

Recommends the hotel to others? No

Peter from Widnes, GB stayed on February 23, 2004

"The hotel is about to undergo a major refurbishment during 2004. Wait until this has been completed before staying there."

Recommends the hotel to others? No

Tamara from Los Angelas, CA US stayed on November 03, 2003

"Great location."

Recommends the hotel to others? Yes

Michael from Takoma Park, MD US stayed on October 21, 2003

"Heating system didn't work. We were cold entire stay. Staff apologized and offered extra blankets, but room was still uncomfortable. Problems with viewing in-room movies. Picture fluttered and was unclear. Engineering couldn't fix it. Front desk accidentally turned off our phone."

Recommends the hotel to others? Unknown